Contact Solo — Get answers your way

Contact Us

Get answers your way.

Whether you're weighing Solo or already covered, choose the door that fits. Most questions never need a phone call — but a person is always one click away.

Exploring Solo

Choose how you want to learn about Solo

Two are instant and available around the clock, a specialist is a click away — and a guided walkthrough is on the way. Start wherever feels right.

Human

Book a 15-min call

Prefer a person? Grab 15 minutes with a Solo specialist to talk through your situation.

Best forComplex situations, comparing Solo against your current coverage, and decisions you want to talk through with a person.
7 days a week
Book a time
AI

Solo Assistant

Ask anything about plans, eligibility, or cost and get clear, plain answers on the spot.

Best forAlmost everything — plan details, eligibility, costs, and coverage questions. The most capable instant option, before or after you join.
Available 24/7
Start chatting
AIBeta

Voice Agent

Rather talk it through? Our AI voice line picks up any hour and walks you through Solo.

Best forQuick answers to your first questions about Solo — anytime, no scheduling. For complex personal scenarios, book a consult with our team instead.
Available 24/7
Call (888) 302-8711
Coming Soon

Solo Guide

A step-by-step walkthrough that shows how Solo fits your business — at your own pace.

Best forGetting the full picture at your own pace — fit, coverage, doctors, and costs, one step at a time.
Launching soon
On its way
Already a member

Reach the right place, fast

Start with the Solo Assistant or Concierge for plan questions, finding a doctor, and coverage guidance.

AI

Solo Assistant

Coverage details, provider search, and claims basics — answered on the spot.

Best forInstant answers any hour — what's covered, finding a doctor, how a claim works.
Available 24/7
Start chatting
Concierge

Phone or Email

Solo Concierge handles plan questions, finding doctors, and general coverage guidance.

Best forAnything you'd rather talk through with a person — plan questions, doctors, billing.
Mon–Fri · 9am–5pm ET
Concierge

Concierge Request

Send us the details and we'll route your request to the right place.

Best forRequests with details or documents attached — we route it and reply.
Replies Mon–Fri
Send a request
Self-serve

Member Portal

Your plan, on demand — no waiting on anyone.

Best forID cards, plan documents, payments, and submitting claims with guided steps.
Available 24/7
Log in
Prior authorizations, surgeries, or a larger medical event? Concierge will connect you with Vault Admin Services — reach out here first and we'll point you the right way.
Partnerships

Building something for the self-employed?

If your platform, association, or community serves self-employed business owners, we'd love to talk about bringing Solo to your members.

Human

Partner With Us

Tell us about yourself, your company, and your community — a real person reads every note.

Replies Mon–Fri
[email protected]